COVID-19 Information
On this page, you will find updates that have been sent to our residents, their loved ones and our staff along with answers to many of your questions about how we at Sterling Estates are responding to the challenges that this pandemic has posed to our communities. As of January 24 2021 our residents have received their second and final dose of the Moderna COVID-19 vaccine.
View our 1st vaccine and 2nd vaccine coverage here.
To protect the health and safety of our residents and staff members we continue to follow recommended safety protocols to prevent the spread of illness. As we get more information we will continue to provide updates.
To Our Residents, Family Members and Staff:
Update #67 | Dated: 12-29-21
Good Afternoon –
As you are most likely aware, we are seeing sharp increases in COVID cases both locally and nationally. This increase is mostly tied to the latest COVID variant, Omicron, as well as more people getting together around the holidays.
With that, Sterling Estates has also been impacted with 3 individuals (2 staff and 1 independent resident) testing positive this past week. No residents or other staff members were primary contact with these individuals. They are experiencing minor symptoms and will quarantine at home for their 10 illness days.
That said, to ensure we do all we can to keep our residents and staff safe as well as social, we will be making a few changes to our policies and procedures considering these positive tests, through the end of the year and into early January.
Those changes include:
- Dining
- Dining for unvaccinated and/or those without a booster if due for a booster (more than 2 months since 2nd dose in a 2-dose vaccination regime) will be suspended for 14 days
- Dining for our independent residents will be suspended in our main dining room for 14 days. We will return to our takeout option we have used in the past.
- Indoor Visitation
- We ask that ALL visitors wear masks while in our building for your entire visit. If you are not fully unvaccinated and would like to visit where you can keep more than 6 feet of separation, we will open our Legacy room and porch for your visits. Just reach out to us directly to coordinate.
- Outside Trips
- Non-medically necessary trips will be suspended through the end of the year.
With the holiday season in full swing, we wanted to be sure to remind everyone that although many of you are fully vaccinated and boosted, you should still take the necessary precautions to remain safe during this latest surge.
Those precautions include:
- Wear a mask while indoors in a public setting.
- Wash your hands often.
- If possible, try to avoid any unnecessary large gatherings.
- If attending larger holiday parties with attendees from multiple households, look into trying to have those in attendance take at home rapid tests in the days prior to the get together.
- And of course, get vaccinated! We continue to offer regular vaccine clinics. If you or your loved one require the 1st, 2nd or booster dose please reach out to us directly so we can get your vaccine scheduled.
We also know that there has been a lot of conflicting information from the CDC and other government agencies over the past few days. In particular, the guidance for those quarantining after primary contact or if diagnosed with COVID. For the time being, we will continue to follow the Georgia Department of Health guidance found here. If that should change, we will reach out to you with updates on our approach to contact tracing and quarantine guidance.
We will continue to keep you updated as we traverse this latest pandemic challenge. We know that that it may feel as if we have gone backwards in our fight against this virus but with our access to the vaccine, our robust immunization program, the number of staff and residents who are fully vaccinated, our use of PPE and our proven policies and procedures, we have never been better prepared than we are now. As a team and family, we will beat this virus, again.
That said, please do not hesitate to reach out with any additional questions or concerns.
The Sterling Estates Partners and Management Team
To Our Residents, Family Members and Staff:
Update #66 | Dated: 9-17-21
Good Afternoon -
As we approach the end of the week, we wanted to send out a note regarding booster vaccines as well as update you on how things are going here at Sterling Estates.
At this time, the booster plan has yet to be approved by the CDC/FDA. The FDA Advisory Committee on Immunization Practices is meeting today and then the CDC’s Advisory Committee on Immunization Practices will be meeting later next week to review Pfizer’s recommendation for a booster. Once both of those committees review all the available data, they will issue their final recommendation to either move forward or continue to wait. After this process, we believe these committees will move quickly reviewing the data for Moderna and make a determination with a similar outcome to that of Pfizer’s application. As soon as we know more, we will reach out.
That said, Sterling and Azalea Estates continue to be the only senior living communities in the state of Georgia that are direct providers of the COVID-19 vaccine and will be ready to offer the booster vaccines once approved. With that, we have started to offer 3rd doses of the vaccine to those who qualify as immunocompromised. Thus far, we have already vaccinated 62 individuals at our clinic late last month.
For those who qualify as immunocompromised and are interested in getting the 3rd dose, we highly suggest that you speak with your primary care physician or specialist. Then please reach out to us so we can schedule you for one of our 3rd dose clinics in the coming weeks.
We also wanted to give you an update on life here at Sterling Estates. In the midst of this latest surge caused by the Delta variant, we remain open, and our residents continue to stay safe and social. Sterling Estates’ policies and procedures, our use of PPE and the high vaccination rate for our residents and staff have proven to be very effective even during this latest difficult time. And although we wish that the positivity rates were going down faster across the state, we feel confident that we will be able to continue to keep our residents and staff safe while ensuring our residents remain engaged and fulfilled.
We look forward to seeing you at Sterling Estates and please do not hesitate to reach out with any additional questions or concerns.
The Sterling Estates Partners and Management Team
To Our Residents, Family Members and Staff:
Update #65 | Dated: 8-19-21
As many of you heard, the FDA along with the Centers for Disease Control (CDC) and Prevention’s Advisory Committee on Immunization Practices (ACIP) have recommended a 3rd dose of the COVID vaccine for those who are considered immunocompromised. More details regarding their recommendation and who is considered immunocompromised can be found here.
As the only senior living community in the state of Georgia to be a direct supplier of the vaccine, we are positioned to start administering those 3rd doses immediately. With that, we will be hosting a clinic at Sterling Estates of East Cobb for immunocompromised residents and staff members this Monday, August 23rd.
For our residents who qualify, we will speak with them and/or their POAs on an individual basis over the coming days. We highly suggest that those who qualify speak with their primary care physician or specialist and then decide on getting a 3rd dose.
At this time, the CDC and FDA are recommending that those who are not immunosuppressed get a booster shot starting 8 months after their 2nd dose (that release can be found here). At this time, this is just a recommendation, and we are waiting for the full approval for this booster plan from the FDA and CDC which should occur in the coming weeks. Once we receive that approval, Sterling Estates will be uniquely positioned to offer our residents, staff and their loved ones this booster dose.
Below are a few questions and answers regarding this 3rd dose of the COVID vaccine:
Q: What is the difference between an “additional dose” and a “booster dose?”
- An “additional dose” refers to people who are moderately to severely immunocompromised receiving an additional dose of an mRNA COVID-19 Vaccine (Pfizer or Moderna) at least 28 days after the completion of the initial mRNA COVID-19 vaccine series. This is because they may not have received adequate protection from their initial 2-dose vaccine series.
- A “booster dose” is a supplemental vaccine dose given to people when the immune response to a primary vaccine series is likely to have waned over time. The CDC and FDA continue to review evidence and data as it is available and at this time the guidance is that individuals should receive a booster dose 8 months after the 2nd dose of either Pfizer or Moderna vaccines. Once this guidance is fully approved a rollout for booster shots will be announced.
Q: Why only immunosuppressed people? What about people in long term care facilities, or those over 65?
- Studies suggest some people with moderately to severely compromised immune systems don’t always build the same level of immunity after vaccination the way non-immunocompromised people do – and may benefit from an additional dose to make sure they have enough protection against COVID-19. In addition, small studies have found that among fully vaccinated people hospitalized with COVID-19, immunocompromised people accounted for a large proportion (40–44%) of those breakthrough cases even though they only make up about 3 percent of the adult population. These updated recommendations will help to potentially protect these individuals at a time when COVID-19 cases are on the rise.
Q: What about booster doses for the broader population? Are there new data supporting another dose in other groups?
- At this time, additional doses are only recommended for people with moderately to severely compromised immune systems since they may not have received adequate protection from their original vaccine series.
- The FDA and CDC are recommending that all individuals who received a Pfizer or Moderna full dose receive a booster shot 8 months after their 2nd dose but that is subject to the FDA conducting an independent evaluation and the determination of the safety and effectiveness of a third dose of the Pfizer and Moderna mRNA vaccines and CDC’s Advisory Committee on Immunization Practices (ACIP) issuing booster dose recommendations based on a thorough review of the evidence which has yet to occur. That said, we are preparing for the most likely outcome that it will be approved.
Q: Will providers accept anyone who says they’re immunocompromised to receive a third dose? Will people need to show a doctor’s note/prescription or other documentation?
- Immunocompromised individuals may discuss with their health care provider whether getting an additional dose is appropriate for them. If their health care provider is not at a site administering vaccines, these individuals can self-attest and receive the additional dose wherever vaccines are offered. This will help ensure there are not additional barriers to access for this vulnerable population receiving a needed additional dose. CDC is providing further information regarding vaccine administration to immunocompromised individuals to states, pharmacies, health centers, and all vaccine providers.
Q: How long after completion of the initial vaccine series are you recommending the additional dose?
- We’re recommending the additional dose of an mRNA COVID-19 vaccine be administered at least 28 days after completing the initial two-dose mRNA COVID-19 vaccine series (such as for Pfizer and Moderna). The exact timing can be determined in consultation with a person’s healthcare provider to optimize both immunosuppressive treatments, as well response to vaccination.
Q: Can you mix and match the mRNA vaccines?
- The additional dose should be the same vaccine product as the initial two-dose mRNA COVID-19 vaccine series (Pfizer or Moderna). If the mRNA COVID-19 vaccine product given for the first two doses is not available, the other mRNA COVID-19 vaccine product may be administered. A person should not receive more than three mRNA COVID-19 vaccine doses.
For our Cottage Residents:
Thank you again for your understanding and patience as we suspended dining and indoor Landmark activities. As you are well aware, this latest surge has caused an increase in positivity rates (similar to the surge we all experienced this past winter). With that, we will continue to suspend indoor dining through the end of August but will be restarting our wellness activities as masks can be worn during those activities.
Bridgett will resume her Cottage exercise class at 10:30 starting this Tuesday, and Louise will restart her water aerobics class at 10am this Monday.
At this time, we are still planning to have our Cottage social on Aug 31st. If anything should change, we will reach out to you directly.
Thank you again and please do not hesitate to reach out with any questions or concerns.
The Sterling Estates Partners and Management Team
To Our Residents, Family Members and Staff:
Update #64 | Dated: 7-29-21
Good Morning –
We’ve been getting some questions about the rise of the Delta variant of the COVID virus; some are concerned that the world may regress to the early, scary days of the pandemic. Not to worry, as that is NOT the case here at Sterling Estates.
As we have done throughout the pandemic, we continue to partner with the Georgia Department of Public Health (DPH) to confirm we have all the latest data and guidance to ensure the safety of our residents, their loved ones and staff. Our policies and procedures including universal mask wearing for staff and visitors, mandatory/regular screening for staff and visitors, daily cleanings and routine testing for unvaccinated staff have and continue to keep our communities safe.
The Delta variant is creating what many are calling “the pandemic of the unvaccinated” which has caused the CDC to update their guidance for vaccinated individuals as there has been an increase in transmission of the virus across the country. That updated guidance can be found here and is in line with the current DPH Long Term Care guidance and conforms to Sterling’s current policies and procedures.
That said, we wanted to remind each of you that although we continue to be uniquely suited to keep you and your loved ones Safe & Social amid the uncertainty of this latest phase of the pandemic, we must all continue to stay steadfast and diligent in following both Sterling and the DPH’s guidance. This includes: (1) when visiting, be sure to wear your mask (a surgical mask for those who are vaccinated and a KN-95 or above for those unvaccinated); and (2) make sure that you are screened prior to entering the building.
Also, please continue to make informed and safe decisions regarding travel and measure the risk your decisions can pose to those who are at risk (namely the elderly/immunocompromised). If you should have any questions or concerns about this latest phase of the pandemic and/or our policies and procedures, do not hesitate to reach out.
We’re proud of the track record we’ve established together thus far and remain confident that we will continue to help keep you and your loved ones Safe & Social here at Sterling Estates.
If anyone you know who has yet to be vaccinated and now has a desire to be so, please let us know as we continue to have ample supplies of the Moderna vaccine.
The Sterling Estates Partners and Management Team
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If there was an option for a 6-star rating, this would have it! Our mother has been a resident for 9 months after living independently with our father who passed of pancreatic cancer last summer. Sterling was one of many communities we evaluated to ensure she would be in the...Read More
If there was an option for a 6-star rating, this would have it! Our mother has been a resident for 9 months after living independently with our father who passed of pancreatic cancer last summer. Sterling was one of many communities we evaluated to ensure she would be in the ideal environment to support her active social interests along with her increasing memory challenges. It was obvious that Sterling was unmatched due to its reputation, quality of care, impressive facility, experienced team, engagement and satisfaction of residents, and, of course, the upscale menu. Our mom assimilated quickly as both the Sterling team and long-term residents ensured she learned her way around and was introduced to new friends and activities. Having a garden patio apartment that we were able to dress up with a look and feel that she felt was very cozy added to the instant appeal...coming from a large home, she had more than enough space to be comfortable. In the time that our mother has been at Sterling, she has thrived. She enjoys the company of others, appreciates a laugh with friends, takes comfort in knowing she can assist others who will in-turn assist her, and is always up for a group gathering when music and a glass of wine are involved.
A sense of community is alive and well at Sterling Estates! Knowing that we placed great trust in the Sterling team the first day our mom walked through their door, it holds true even more today. Amid the COVID-19 pandemic, the Sterling team has gone to great lengths to ensure the safety of all residents and staff. Their attentiveness to the needs of residents, responsiveness to one-off requests and thoughtfulness to critical details, is very reassuring. The positive energy that is part of their culture shines through in the daily updates detailing new measures being implemented to mitigate risks while keeping residents healthy and happy. We are fortunate and extremely grateful to have had such an easy transition that has led to a wonderful place for our mom to call “home”. There is no question that the talented and genuinely caring team at the beautiful community of Sterling Estates has played a huge role in our level of satisfaction! Hide Details
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- Kathleen D.
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Dear Partners and Care Teams... What good is a positive thought if it isn’t expressed??? My challenge is that my positive thoughts about all of you are, frankly, overwhelming. You certainly are “care warriors”—I see evidence of it constantly. You are about the most committed and caring group of people...Read More
Dear Partners and Care Teams... What good is a positive thought if it isn’t expressed??? My challenge is that my positive thoughts about all of you are, frankly, overwhelming. You certainly are “care warriors”—I see evidence of it constantly. You are about the most committed and caring group of people I have ever encountered. And I get to live here…and witness your fortitude day after day.
I can’t say any more right now…I’m overwhelmed…again. My respect, care and prayers….Mary Ellen
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- Mary Ellen L.
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Ann (and everyone at Sterling),
I wanted to join the chorus of those who want to express our thanks and gratitude for all you have been doing for the residents at Sterling during this challenging time. I am so impressed and pleased with how you have cared for and communicated with...Read More
Ann (and everyone at Sterling), I wanted to join the chorus of those who want to express our thanks and gratitude for all you have been doing for the residents at Sterling during this challenging time. I am so impressed and pleased with how you have cared for and communicated with all the residents in the main building and in the cottages, where my father, Jack Broman, lives. He has really loved being at Sterling and looks forward to being able to resume Cottage lunches in the main building as well as Sittercise class and the Wellness Center. Thank you for your commitment to Sterling and each of its residents. I appreciate each of you and pray for good health, stamina, patience, and a joyful spirit for all of Sterling’s residents and staff. Thank you also for your website updates. They are greatly appreciated. In gratitude, Hide Details”
- Diane B.
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Dear Sterling partners,
Thank you for the detailed updates you continue to provide for the entire SE community, especially the families. With the click of my mouse, I can share all news with my brothers and we are instantly on the same page. Your excellent communication has enabled us to reassure...Read More
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- Sharon E
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Marshall, Ann, Nathan, Lora and Denise,
My dad is keeping us updated by sharing things like below, but I wanted to send a quick note to thank you, on behalf of my dad and ALL of the other residents at Sterling. You are on the front-lines of serving, and I know...Read More
Marshall, Ann, Nathan, Lora and Denise, My dad is keeping us updated by sharing things like below, but I wanted to send a quick note to thank you, on behalf of my dad and ALL of the other residents at Sterling. You are on the front-lines of serving, and I know this is an EXTREMELY taxing time for you and your entire team on so many levels. All of your efforts are very much appreciated! If you suspect there are things we can do to help or support you, please don’t hesitate to ask. Sincerely, Hide Details”
- Scott K.
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My Dad's father left him and his mother when he was a young boy just before the Great Depression. His mother eventually remarried. He then got up one morning at the age of 11 to unexpectedly find his 31 year old mother dead in her bed.... His step-father didn't want...Read More
My Dad's father left him and his mother when he was a young boy just before the Great Depression. His mother eventually remarried. He then got up one morning at the age of 11 to unexpectedly find his 31 year old mother dead in her bed.... His step-father didn't want to raise him so he was passed from one family member to another family member to another. He was happy for a place to live. He vowed to one day become a devoted husband and father, always provide for his family, and never desert them. He became a WWII Bomber Pilot at the age of 20 and flew nearly 30 Missions in horrible weather, in a cramped cockpit, through flak-filled skies, and watched comrades in his Squadron shot out of the sky. One early morning he barreled his plane down the runway directly behind one of his best friend's plane only to watch his friend's plane burst into flames right before his eyes as it crashed upon lift off. Dad continued down the runway, lifted off just above his friend's fiery plane in the field below him, and then dutifully flew more than 12 hours to complete his ordered Mission over Germany. He met the love of his life AT first sight when he first enlisted in the Air Force when he was shipped to training base at her University. He was given little free time to spend with her. After just 8 short weeks he was shipped out to England for the duration of the War and didn't know if he would ever see her again. After the War he got a job and went to night school, became an Accountant, and then married her. After 61 years together, she became suddenly, unexpectedly and seriously sick. After 7 grueling weeks weening her off a ventilator she was finally set to go to a Rehab Facility the following day. It was a few days before Christmas. Instead, she died 2 hours after waving goodbye to my Dad as he left for home excited for tomorrow's plans. He never allowed himself to shed the first tear. "Chin UP, Shoulders BACK, Chest OUT". He dedicated himself to his clients, working 7 days/week to keep up with the workload. Upon realizing his faculties were in decline, he didn't charge any of his clients for the last 2 years of work he performed.....Because "he wasn't as proficient as he used to be", so he couldn't determine a fair hourly wage. He has always been a rock. Solid. Strong. Honorable. Accepting of whatever life has thrown at him without complaint. He will be 98 in 4 months.....now suffering dementia and living in an Assisted Living Facility where he knows no one. He had only been there for 7 hectic and emotional weeks, but finally started to settle in, when this CORONA Virus emerged. The Facility took precautions and was put on lockdown 2+ weeks ago. No visitors. No Family. No meals in the Dining Room. And for Dad, not even FaceTime or a simple phone call. Trying to operate a phone is now too confusing for him...He cannot call me or my brother, or even answer the phone if we call him. He is confused, alone, and now gone from his home just 10 minutes down the road where he lived for 50 years with my Mom in the chair right beside him. My brother called the facility today and someone went to Dad's room and dialed the phone so that Dad could talk to his son. Today, my Dad cried. This brave, strong, dignified man finally succumbed to tears. This is the heartbreak of Dementia and COVID19. And I love him. Hide Details”
- Linda J.
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I can’t imagine what it’s like to be responsible for so many people who rely on you for their safety, their daily needs etc. Bless you all for your care and I’m sure your patience during these trying times. As a daughter, it gives me great relief to know that...Read More
I can’t imagine what it’s like to be responsible for so many people who rely on you for their safety, their daily needs etc. Bless you all for your care and I’m sure your patience during these trying times. As a daughter, it gives me great relief to know that you are taking such wonderful care of my mom….. This can’t be an easy time. It’s hard enough for me, and I work from home, so I can’t imagine what it’s like for you all, who are putting yourself right in the middle of this crisis! Let me assure you, I am grateful for your professionalism, your loving care and your concern taking care of everyone at Sterling. I am praying for you all to stay safe and well, and that this ordeal will soon be behind us all! Hide Details”
- Karen R. (Gerry’s daughter)
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First I want to thank you and Sterling for all you are doing to keep residents safe. I know what a critical situation you are in and my family and I appreciate all the hard work everyone is putting in. I’m sure you as well as all your staff are...Read More
First I want to thank you and Sterling for all you are doing to keep residents safe. I know what a critical situation you are in and my family and I appreciate all the hard work everyone is putting in. I’m sure you as well as all your staff are as worried as the residents are. We appreciate the communication and pray no more cases come up. Again we appreciate you and staff! Hide Details”
- Carol P.
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Thank you so much for checking on Martha yesterday afternoon. I appreciate your turning on the iPad and getting her back onto FaceTime. She forgets things easily, especially when it comes to technology, so showing her how things function on the iPad is very helpful.
It was also nice to see...Read More
Thank you so much for checking on Martha yesterday afternoon. I appreciate your turning on the iPad and getting her back onto FaceTime. She forgets things easily, especially when it comes to technology, so showing her how things function on the iPad is very helpful.
It was also nice to see that she was working on the activities that were provided. I’m sure that helped pass the time!
Thanks again for all your doing to keep Martha and all the Sterling Estates residents and staff healthy and safe.
Take care, Hide Details”
- Pat
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Hi Ann and Lisa;
I was overjoyed today when your
Dining Room manager-Laura Snyder & Dining Room assistant- Monse Duarte FaceTimed me today. It was a precious moment when I got to see and talk to Mom. I adore Monse and it was my first time meeting Laura. I don’t know how to...Read More
Hi Ann and Lisa; I was overjoyed today when your Dining Room manager-Laura Snyder & Dining Room assistant- Monse Duarte FaceTimed me today. It was a precious moment when I got to see and talk to Mom. I adore Monse and it was my first time meeting Laura. I don’t know how to thank them. We walked thru changing the litter tray system. Laura was a real trooper because it was nasty, it made me gag looking at it. We chatted, air hugged and blew many kisses. I look forward to the day I can visit. Laura and Monse gave me so much joy and hope. I realized that Mom is in loving and caring hands. Their act of kindness was the best thing that happened for me all day. I certainly hope that I can repay the joy they both provided me today. Best, Hide Details”
- Jo-Ellen
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Ann, I received a text today with a video of my sweet dad from my wonderful nephew, Reid K. Can you please tell the amazing ladies that brought him his candy and newspaper and made the video, Thank you from the bottom of my heart. It was so wonderful to...Read More
Ann, I received a text today with a video of my sweet dad from my wonderful nephew, Reid K. Can you please tell the amazing ladies that brought him his candy and newspaper and made the video, Thank you from the bottom of my heart. It was so wonderful to see. I’ve been calling my dad everyday, twice a day, but to see him was so awesome. Please thank them for me and let them know how much it meant. Hide Details”
- Lynn S.
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We just wanted to praise you for the magnificent job you are doing for the residents and staff, as well as keeping all the outside family members informed of the daily status at Sterling. It certainly does give us a “peace of mind” and a confident feeling knowing that Jeanne...Read More
We just wanted to praise you for the magnificent job you are doing for the residents and staff, as well as keeping all the outside family members informed of the daily status at Sterling. It certainly does give us a “peace of mind” and a confident feeling knowing that Jeanne Templeton is in the right place. With talking to other friends of ours who have loved ones in Assisted Living homes, they are not receiving the communications and attention from the management team that we are receiving from you. We are so appreciative of your continued care and dedication to all those at Sterling Estates. Thank you so much for all you are doing to keep everyone as safe as possible. We realize it’s a very difficult and tiresome job, and we applaud you for your outstanding performance each and every day. With much Appreciation and Gratitude Hide Details”
- Debbie, Jerry G. & Family
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Wow!!! What an amazing team you have at Sterling Estates. We cannot express enough our gratitude for all your hard work and dedication in this difficult time. From everyone in the Keane family... THANKS!
Wow!!! What an amazing team you have at Sterling Estates. We cannot express enough our gratitude for all your hard work and dedication in this difficult time. From everyone in the Keane family... THANKS! Hide Details”
- John K.
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All,
This week Lacey was able to let me enjoy a FaceTime conversation with Dad. First time I have seen him since the lockdown. Warmed my heart more than you will know. I have been doing boot camp exercises with him over the phone. I ordered him crayons, coloring books and...Read More
All, This week Lacey was able to let me enjoy a FaceTime conversation with Dad. First time I have seen him since the lockdown. Warmed my heart more than you will know. I have been doing boot camp exercises with him over the phone. I ordered him crayons, coloring books and simple puzzles for those with dementia last weekend. He received the coloring books yesterday and had no clue what to do with him. His dementia has accelerated greatly. I reached out to Lisa and she had Diane go to his room today to help him. He stated it is not his thing but I told him he has to do things to keep his mind active. I would love for someone to put the crayons/coloring book or set up 35 piece puzzle when able to help him understand what/how to do it. The communications and assistance from staff has been above and beyond, so thank you on behalf of my sister and I! Best, Hide Details”
- Victoria C.
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This is a blessing. Believing in all of your safety and that this will soon pass. Thank you for your diligence and dedication.
This is a blessing. Believing in all of your safety and that this will soon pass. Thank you for your diligence and dedication. Hide Details ”
- Jennifer W.
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My family and I thank you all at Sterling. I knew that this was the facility where my Dad should live when our family took the tour months ago. When we all get back to “normal”, we will PARTY LIKE IT’S 1999!
Take care, continue to be safe.
My family and I thank you all at Sterling. I knew that this was the facility where my Dad should live when our family took the tour months ago. When we all get back to “normal”, we will PARTY LIKE IT’S 1999! Take care, continue to be safe. Hide Details”
- Robert & Linda J.
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What are you doing right now to prevent the spread of COVID-19?
- We have changed our visitor policy. No visitors are permitted in our community until further notice.
- We will make limited exceptions in extreme or emergency cases. These must be expressly approved by the Executive Director. Anyone entering the community under these circumstances will be screened upon arrival.
- Only essential health care providers, including home health, private duty, nursing services, physicians, physical therapy, and hospice staff will be granted access to the community once they have completed our entry screening procedures.
- All of these caretakers will check in with the front desk, screened and will have their temperatures taken.
- The assisted living building now only has one entrance as all secondary access points have been secured ensuring there is only one point of entry (still ensuring that the community meets all state safety codes).
- Assisted Living residents are required to remain on community grounds, except for necessary medical care. And our Independent Residents are encouraged to limit their public exposure by staying on community grounds.
- Deliveries of packages will be made outside the assisted living building and a staff member will accept them.
- We have changed our dining procedures.
- To avoid close contact during meals, our main dining rooms will be closed for at least the next 2 weeks. Meals will be delivered to each resident moving forward.
- Any resident returning from a necessary medical appointment outside of the community will be required to stay in his/her apartment for 14 days upon their return and will be closely monitored.
- All residents are monitored daily for: fever or any other symptoms of the infection (body aches, dry cough, etc.).
- In following the guidance of our home health partners, all non-essential physical, occupational and speech therapies have been suspended at this time. These changes should also be communicated to you directly by your home health provider. Sterling will work directly with you and your loved one to offer necessary supports until those services resume.
- We have updated our activity plans and calendars to adjust for smaller group (under 10 people at a time) activities, more outdoor events, as well as utilize all available technology in order to ensure our residents remain safe but also engaged.
- We take all staff members’ temperatures 2x every day. If anyone has a fever or has cold-like symptoms, we do not allow them to
What happens if there is a confirmed case of the COVID-19 virus in the community?
- If there is a suspected or confirmed case, we will follow all CDC guidelines and work closely with the state and local departments of health. We continue to monitor all residents and staff members for illness and symptoms. If there are concerning conditions or symptoms to share about your loved one, rest assured that someone on the Sterling Estates team will contact you directly.
- What this would look like:
- Residents:
- Residents must now remain in their apartments until further notice.
- Residents’ temperatures will be taken twice a day.
- We will continue to provide in-room meal services.
- Staff:
- All staff will wear a mask and gloves while in the community.
- All companions will wear PPE (gloves, eye protection and mask) while providing care for our residents.
- Staff members will receive symptom screenings two times a day, including a temperature check.
Will you tell me if there is a case of COVID-19 in our community?
- Yes. If we are made aware of a positive COVID-19 case by someone in your community, we will notify residents and their families.
Are you testing residents and staff for COVID-19?
- We know many of you are interested in making more COVID-19 tests available to members of our community. Local health officials are responsible for determining all COVID-19 testing protocols. We will continue to work with our county and state health departments. If they decide that broad testing is necessary and appropriate in a Sterling Estates community, we will fully support this effort and notify you that this is taking place.
Resident Illness
- How are you checking residents?
- In assisted living and memory care, we are proactively monitoring the temperatures and symptoms of all residents. Residents in independent living are encouraged to contact the community care team to inquire about the symptoms to be looking for as well as ask about prevention best practices.
- What happens if a resident has symptoms?
- We will assist and report to EMS any residents with cold-like or flu-like symptoms, including fever of more than 100.4°, coughing, or shortness of breath with contacting their physician for medical care.
Comments & Concerns
- Who do I call if I have a comment, concern, or complaint?
- The first person you should call is your community’s executive director.
- Fayetteville: Holly Woods 770-461-0039
- East Cobb: Ann White 678-946-4445
- West Cobb: Deana Harris 770-255-7000
- We will respond to you as quickly as possible, but usually within 24 hours.
- The first person you should call is your community’s executive director.
Community Entry
- Who is allowed in the community?
- No visitors are permitted at Sterling Estates of West Cobb until further notice.
- What are your screening procedures for people entering the community?
- There are no visitors allowed at this time. Our staff and Health care providers entering the community will be asked questions about possible cold-like symptoms, recent travel, and if they have been exposed to a known or suspected case of COVID-19 or work in another health care facility with a positive COVID-19 case. We also take everyone’s temperature to ensure they do not have a fever.
- Why are you closed to visitors?
- As we monitor the spread of COVID-19 around the country, and understanding that this virus is most dangerous for seniors, we feel that an apartment quarantine is a necessary step toward keeping everyone safe.
- How long will this last?
- The COVID-19 pandemic is an ever-evolving situation. We will lift the quarantine and restrictions when we feel it is safe to do so, and based on recommendations from agencies such as the U.S. Centers for Disease Control and Prevention (CDC) and state departments of health.
- What are the exceptions to this policy?
- We will make limited exceptions in extreme or emergency cases. These must be expressly approved by the community’s executive director. Anyone entering the community under these circumstances will be screened upon arrival.
- Will my private duty caregiver be allowed to enter the community?
- Yes. Health care providers, including home health, private duty, nursing services, physicians, physical therapy, and hospice staff will be granted access to the community once they have completed our entry screening procedures.
- What if there is an emergency?
- Emergency medical/fire services personnel are able to enter the community if needed. We will make limited exceptions in extreme or emergency cases for family members. These cases must be expressly approved by the community’s executive director. Anyone entering the community under these circumstances will be screened upon arrival.
- Can I visit with my loved ones outdoors but on the community grounds?
- Because our communities are under quarantine and outside guests pose a risk of exposure to residents, we ask that you do not have in-person visits.
- Are there other ways that I can get to see my loved ones?
- The dedicated teams at every community are equipped and ready to help facilitate phone call or even a virtual visit using services such as Apple FaceTime, Skype, or Zoom. We’d also love for you to send videos or other messages through community staff. Call and we will tell you how.
- Can I volunteer to help residents and the community?
- Thank you for interest in sharing your time and talent with our residents. Because the safety of our residents and staff is our priority, we have placed all communities under quarantine and no visitors are allowed at this time. Please contact us via email our team will coordinate a way for you or your organization to help remotely.
- We have already received many donated masks (over 200) from family members, staff and friends of the partners. These masks have been deployed for our staff to use along with their surgical masks. Thus allowing us to extend the useful life of our surgical masks.
- That being said, if anyone else is interested in trying to make cloth masks to donate, instructions from the CDC can be found here. Please reach out directly to the community if you are able to help.
Resident Exit & Reentry
- Are residents allowed to leave?
- We ask that you remain in the community in the interest of everyone’s safety. If you have an essential medical appointment, please let us know.
- Why are residents not allowed to leave their apartments if there is a confirmed case of COVID-19?
- If there is a confirmed case of the COVID-19 virus with any of our residents or staff, as an added precaution to prevent the spread of COVID-19 in our community, residents would be quarantined to their apartments for no less than 14 days since the first day of reported symptoms..
- Why are residents who live in cottages or freestanding homes not allowed into the building?
- We are not monitoring the comings and goings of residents who live in cottages or freestanding homes. Therefore, we cannot allow them to enter the main community building.
- What happens if someone goes to the hospital and is ready to return to the community?
- Residents who are returning from the hospital will be screened just like others who enter the community.
- In following local and federal guidance anyone returning from a hospitalization will be under quarantine in their residence for 14 days.
Deliveries
- How do deliveries work?
- Deliveries will be made outside the building and a staff member will accept them and take them to residents.
- Can I bring something to a resident?
- Yes. We will follow our delivery procedure to have a staff member meet you at the entrance to accept your items and take them to the resident.
Personal Needs
- What if I need personal supplies? (Over-the-counter medications, soap, shampoo, etc.)
- We recommend that a family member bring your items to the front of the community, where a staff member will accept them. We can help you set up an account with online grocery and pharmacy delivery services, such as Instacart, to order essentials.
- We are also here to help, just let us know if we can pick anything up for you.
- Will the salon remain open?
- No. The salon inside the community is temporarily closed.
Medical Needs
- How will I get to my doctors’ appointments?
- We ask that you remain in the community in the interest of everyone’s safety. If you have an essential medical appointment, please let us know. We encourage you to use telemedicine if your physician offers that service.
- Can a family member pick me up for my doctors’ appointments?
- We ask that you remain in the community in the interest of everyone’s safety. If you have an essential medical appointment, please let us know.
- We are also here to help, just let us know if we can pick anything up for you.
- If I live in an independent living apartment, how do I pick up my prescriptions and over the counter medicines from the pharmacy?
- We can help you set up an account with online grocery and pharmacy delivery services, such as Instacart, to order essentials
- We are also here to help, just let us know if we can pick anything up for you.
- What if I need hospice care?
- Health care providers, including home health, private duty, nursing services, physicians, physical therapy, and hospice staff will be granted access to the community once they have completed our entry screening procedures.
Dining
- How do meals work?
- We will deliver all meals, snacks, and beverages to your apartment/cottage.
Staff
- How are staff screened?
- We take all staff members’ temperatures every day. If anyone has a fever or has cold-like symptoms, we do not allow them to work until they are symptom-free.
- We also screen all staff by asking the following questions:
- Have you been out of the country? Which one(s)? ____________________
- Have you been exposed to anyone with COVID-19 (Corona Virus)
- Do you have a fever?
- Have you been coughing?
- Do you have any unusual muscle aches?
- Are you experiencing any shortness of breath?
- Do you have any loss of taste?
- Where have you been outside of this building in the last 24hrs?
ATTENTION: ALL VISITORS
Please print and fill out this screening form and bring it with you when visiting our community.
We will follow the Georgia Department of Public Health’s Administrative Order For Public Health (as of October 8th 2020):
Visitor & Access Policy:
Limited visitors are permitted in our community until further notice.
- Scheduled indoor visits will follow the DPH guidance as seen below
- Only essential health care providers, including home health, private duty, nursing services, physicians, physical therapy, and hospice staff will be granted access to the community once they have completed our entry screening procedures.
- All of these essential visitors will check in with the front desk, screened and will have their temperatures taken daily.
- The assisted living building now only has one entrance as all secondary access points have been secured ensuring there is only one point of entry (still ensuring that the community meets all state safety codes).
- Assisted Living residents are required to remain on community grounds, except for essential visits. Our Independent Residents are encouraged to limit their public exposure by staying on community grounds. Upon returning and as a precaution, residents will be screened and asked to wash their hands.
- We will continue to update these shelter in place guidelines but as of 9/30/20 the shelter in place for LTC residents has been extended through 10/15/20.
- Deliveries of packages will be made outside the assisted living building and a staff member will accept them.
The following visitor plan will be followed per guidance from the DPH as conditions change in both our community and in the county.
Procedures for indoor visits:
- Indoor visits will take place in specially designed annexed areas located in our main building
- Each of these rooms has a dedicated HVAC system which as been retrofitted with the Reme Halo system to continuously filter the air in the room
- Electrostatic foggers have been purchased and will be used for cleaning between visits.
- There will need to be at least 15 minutes between visits in order to effectively clean all surfaces
- No more than 3 visitors at one time per resident
- There can be no more than 10 individuals in a single room no less than 700 sq feet (including staff members)
- There will be a dedicated staff member to screen and check individuals in for inside visits
- This is separate from the main assisted living entrance
Dining
- To avoid close contact during meals, our main dining rooms will be closed
Community Life
- Our staff is committed to maintaining as much of a normal life in the community as possible with a few temporary exceptions:
- We have eliminated all group outings.
- All group gatherings, such as book clubs and religious services, will be hosted by our staff or held via virtual means.
- Transportation services are limited to necessary medical appointments only.
- The salon will be closed until further notice.
- We have updated our activity plans and calendars to adjust for smaller group (under 10 people at a time) activities, more outdoor events, as well as utilize all available technology in order to ensure our residents remain safe but also engaged.
- We continue to offer programming for our residents: from activities that are conducted outside to those in our buildings where there is at least 6 feet of separation (we even have a separation stick we use to remind everyone what 6 feet looks like!). We know how important this type of engagement is to our community.
- We have updated our care plans to include inquiring / assisting calling a loved one in order to help families stay connected.
- We are encouraging the use of more video calling tools (i.e. Facetime) so that both our residents and their loved ones can connect on a more personal level as we take our social distancing procedures to heart. We have even setup Facetime support tables where residents can come, and our staff can assist in setting up calls.
- If you or your loved one needs any additional support on setting up video calls, please reach out to the community directly and we will help coordinate.
Wellness Center
- Moving forward the main wellness center is closed to independent residents.
Cottage Residents:
- We implore all cottage residents to heed this guidance and only leave the campus for essential services (as articulated above).
- Essential Services include grocery shopping, medical or pharmacy visits.
- With that, we would love to help out on these errands as we are able. Please reach out and schedule with us.
- Moving forward, we ask that you not enter: the main assisted living building, the Hampton building and Stratford building.
- Please reach out to both the wellness and activities teams to better define what you can do in your homes.
- We can also provide you with personal workout equipment so as to allow you to continue to exercise in your own cottage.
- We ask that you follow applicable social distancing measures when not in your cottage, which includes maintaining a minimum of 6 feet of separation from other people.
- We recommend that you do participate in outdoor activities where the necessary safety precautions have been taken into account, including:
- Outdoor exercise classes
- Outdoor walking groups
- Gardening (where additional personal hygiene stations have been added)
- Coming soon to channel 961 various activities including: wellness classes, movies, guided activities and more
Independent Apartment Residents:
- No visitors are permitted in our community until further notice.
- Limit group gatherings within the building to under 10 people and follow all social distancing guidance.
- Stratford residents should no longer enter the Hampton building and Hampton residents should no longer enter the Stratford building.
- We will be adding work out equipment to the Stratford building.
- Only leave the campus for essential services (as articulated above).
- We ask that you follow applicable social distancing measures when not in your cottage, which includes maintaining a minimum of 6 feet of separation from other people.
- We recommend that you do participate in outdoor activities where the necessary safety precautions have been taken into account, including:
- Outdoor exercise classes
- Outdoor walking groups
- Gardening (where additional personal hygiene stations have been added)
- Coming soon to channel 961 various activities including: wellness classes, movies, guided activities and more.
Engagement in Memory Care Neighborhoods
Our approach to caring for people living with dementia has not changed in light of COVID-19. We have dementia experts on staff who remain focused on ensuring residents living with dementia are receiving quality care and attention. While this care and attention may look a little different during this time, we are doing our best to keep everyone safe.
Rest assured we will do our best to keep creativity and meaningful moments up and loneliness down!
At Sterling Estates of East Cobb, we focus on giving you proactive and thorough communication. As always, we will update you with any changes to life in the community. If you have any questions, please reach out to your community’s executive director by calling the community directly.
Emory personal checker for COVID: https://c19check.com/start
Center for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2Findex.html
Georgia Department of Health: https://dph.georgia.gov
COVID 19 Health Data.Org: https://covid19.healthdata.org
Empowering and Protecting Your Family During This COVID-19 Pandemic, Dr David Price: https://vimeo.com/399733860
Executive Orders
Mask links
Cobb County Links
Staff Precautions
- Our staff are trained in proper infectious disease precautions and procedures, including the proper use of protective equipment, cleaning, and hand washing. We also provide ongoing training in these areas to keep everyone up-to-date.
- We take all staff members’ temperature every day. If anyone has a fever or has cold-like symptoms, we do not allow them to work until they are symptom-free.
- We ask all staff members who are sick to stay home until they are well.
Support for Staff
We are taking steps to support our staff during this time so that they can focus on their health and on taking care of residents.
- In the event of school closures, we will pay for staff members' child care expenses if needed.
- If a staff member does not have health insurance, we will pay for their costs of visiting a physician or urgent care to be tested and rule out any contagious illness.
- We don't want an empty paid time off (PTO) balance to stand in the way of staff members taking the necessary time off to get well at home if they are sick. If a staff member's PTO balance is empty, we will continue to pay them while sick with a contagious illness.
Staff letters
FAQ on Cares Act: https://www.nytimes.com/article/coronavirus-stimulus-package-questions-answers.html